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See a $29.99 charge from MYNURA.SHOP?

  • MYNURA.SHOP is the name that may appear on your card statement.
  • The $29.99 charge is usually for NURA Rewards.
  • It may appear separately from your product order.
  • You can ask about the charge or request cancellation below.
Explain this charge Cancel NURA Rewards

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Popular answers

I used the wrong email address when ordering How do I contact NURA Support? How do I request a return or refund? My item arrived damaged or incorrect I entered the wrong delivery address My parcel says delivered, but I haven't received it Why hasn't my tracking information updated? I haven't received my order confirmation Where is my order and how do I track it? How do I cancel NURA Rewards? What is NURA Rewards? Why do I see a $29.99 NURA charge?

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Explain the problem in your own words. Our email team is available Monday through Friday, 9:00 AM to 7:00 PM.

  • The email used for your purchase
  • Your order number, if you have it
  • What happened and what you need us to resolve

Last 4 digits only. Never send a full card number.