Orders & delivery

Why hasn't my tracking information updated?

Tracking updates can take time to appear while a parcel moves between locations.

If the update has not changed or does not make sense, email NURA Support. Explain the problem and include:

  • Your purchase email
  • Your order number
  • Your tracking number, if available

Email NURA Support

Still need support?

Explain the problem clearly and include your purchase email and order number when they apply. Our email team is available Monday through Friday, 9:00 AM to 7:00 PM.