Returns & replacements

How do I request a return or refund?

Email NURA Support and explain why you want a return or refund. Include:

  • Your purchase email
  • Your order number
  • The item involved
  • What happened and what you need us to resolve

Our team will review the problem and reply with a solution.

Request return or refund help

Still need support?

Explain the problem clearly and include your purchase email and order number when they apply. Our email team is available Monday through Friday, 9:00 AM to 7:00 PM.

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